We partner with you to co-create meaningful employee experiences that are designed with — not just for — the people they impact most.
Employees today expect more than well-intentioned programs; they seek connection, clarity, and relevance. Experience design allows organizations to deeply understand employee needs and turn that insight into tangible, impactful improvements.
Our coaches and designers are former HR professionals and leaders - we literally have walked in your shoes. With each client, we co-create a bespoke employee experience design project that goes beyond just a workshop or traditional consulting engagement. We are in this with you every step of the journey, building your team’s human-centered design competence and confidence along the way.
YOUR KEY CHALLENGES
We want to improve our employee experience but don’t know where to begin.
How can we better understand what our employees really need and value?
Our people processes feel disconnected — how do we make them more seamless and meaningful?
We’ve invested in technology (including AI), but the experience still feels impersonal — what’s missing?
How can we create consistent, positive experiences across the employee lifecycle?
How We Help
Experience Research & Insight
We uncover employee needs through empathy interviews, journey mapping, and data analysis to identify moments that matter and opportunities for enhancing the experience with AI.
Co-Creation Labs
We facilitate inclusive sessions where employees and leaders design solutions together, ensuring ownership and relevance.
Experience Prototyping & Testing
We turn ideas into tangible prototypes that can be tested, refined, and scaled before full implementation.
Employee Experience Design Sprints & Start-Up Kits
We provide teams with the tools and frameworks to launch and sustain EX projects independently.
Employee Experience Governance & Capability Building
We help you embed EX design as a repeatable capability — not a one-time initiative — through playbooks, training, and coaching.
FEATURED CLIENT STORY: EMPLOYEE EXPERIENCE Governance
Challenge: Client is a 32,000-employee healthcare system. Client’s newly defined HR vision was to provide their employees with an experience of Human Resources consistent with their brand promise. As a first step, the client’s HR leadership team mapped key employee lifecycle touch points to clarify how HR supports the employee experience.
Approach: Over a 5-month engagement period, we helped the client align current HR services, processes, and structures to the new employee lifecycle model and advised on their employee experience transformation. We designed and executed agile pilots with three (onboarding, wellbeing, feeling valued) of the eight identified cross-functional employee experience project teams. Lessons learned from the pilots were used to co-create an employee experience organizing framework for process governance, a project team start-up kit, and a multi-year transformation roadmap.
Impact: The client was able to apply the agile, cross-functional teaming approach designed during the project to respond to the rapid and evolving employee needs during the pandemic.
““In partnering with talent.imperative, we were able to surface the complexities ahead of us in transforming our HR organization with a focus on the employee experience. By taking a prototyping approach and running three cross-functional teams through the design thinking process, we co-created an evidence-based framework for process governance and a multi-year transformation roadmap. I valued partnering with Nicole on this effort due to her expertise in HR operating model design paired with her knowledge of trends in employee experience and her skilled facilitation of the design thinking process. Her approach to innovating the HR function is unique and human centered.” ”
Let’s design experiences your employees will choose — and champion.