In this Talent Tales episode I had the honor to interview Soumee De, Head of HR for Consumer Banking Technology (EMEA/APAC) at Citi. Soumee is a self-described creative “artiste”, human professional, and technophile. Her creative superpower is bridging gaps - between technologists and those who are not that inclined, between business and HR, between the world of art and science.
In our conversation, Soumee describes how she discovered design thinking a few years ago through a workshop her company offered. To her surprise, she experienced herself struggling with applying the concept of empathy to our work. As HR professionals we get paid to pass judgement on people – when we interview them for a role, evaluate their performance, or assess their potential. Her personal takeaway was to unlearn some of the behaviors she’s honed in HR and apply more of an ethnographic research lens when trying to solve a people-related challenge.