designt thinking

Cultivating Customer Obsession – A Conversation with Soumee De

Cultivating Customer Obsession – A Conversation with Soumee De

In this Talent Tales episode I had the honor to interview Soumee De, Head of HR for Consumer Banking Technology (EMEA/APAC) at Citi. Soumee is a self-described creative “artiste”, human professional, and technophile. Her creative superpower is bridging gaps - between technologists and those who are not that inclined, between business and HR, between the world of art and science.

In our conversation, Soumee describes how she discovered design thinking a few years ago through a workshop her company offered. To her surprise, she experienced herself struggling with applying the concept of empathy to our work. As HR professionals we get paid to pass judgement on people – when we interview them for a role, evaluate their performance, or assess their potential. Her personal takeaway was to unlearn some of the behaviors she’s honed in HR and apply more of an ethnographic research lens when trying to solve a people-related challenge.

Embracing a Growth Mindset – A Conversation with Christina Chateauvert

Embracing a Growth Mindset – A Conversation with Christina Chateauvert

In this Talent Tales episode I had the honor to interview Christina Chateauvert, Design Thinking Learning Lead at Ford Motor Company. In her role, Christina focuses on building design thinking capability inside the organization.

Christina’s passion is to educate others on how to use human-centered design in their business and personal lives through her work at Ford, her teaching in the “Learning Design and Technology” graduate program at Wayne State University, by providing professional development workshops for women at SheHive, and by hosting the Detroit hr.hackathon.

Christina’s creative superpower is “From Abstract to Action”. She thrives in the creative problem solving space and loves to translate insights from user research into tangible solutions.

If you are new to the design thinking method, Christina has a great definition of “human-centered design” for you: The way we introduce the people we are designing for into our design problem, so we make sure they are always the focus when we are trying to solve that very problem.

Yes, Professor Chateauvert!